Compatibility testing for Microsoft Dynamics CRM 2015

Microsoft Support published a “FAST PUBLISH” article recently on Feb 2, 2015 with results on recent and upcoming testing of Microsoft Dynamics CRM 2015. It also covers common compatibility questions that are processed by Microsoft Dynamics Technical Support.

Important to note on products that are NOT COMPATIBLE are:

  • Azure virtual machines
  • CRM 2011 for Outlook Client
  • Exchange Server 2003
  • Exchange Server 2007
  • IIS 7.0
  • IIS 7.5
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Microsoft SharePoint Foundation 2013
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008 (all versions)
  • Microsoft SQL Server 2008 R2 (all versions)
  • Office 2003
  • Office 2007
  • Windows Server 2003
  • Windows Server 2008 (all versions)
  • Windows Server 2008 R2 (all versions)
  • Windows Small Business Server (all versions)
  • Windows Server 2012 Foundation
  • Windows Server 2012 Essentials
  • Windows Small Business Server
  • Windows Vista (for clients)

A detailed list is available here.

For list of supports for Tablet and Phones check here.

CRM Forms loading too slow?


Often I hear people complaining on performance issues during load of new versions of CRM: 2013 and 2015.

Here is a list I compiled over a time period of what should you be trying to look to increase performance apart from using Recommended hardware suggested by Microsoft.

Common configuration settings for Internet Explorer

Microsoft Dynamics CRM is a web-based application and uses Internet Explorer as the user interface to view, add, or edit information that you’ve stored in the CRM database. Make the following common Internet Explorer configuration settings to optimize your CRM experience.

Increase concurrent download sessions

By default, Internet Explorer 7 and earlier versions limit the number of files that you can download at a time to two. Internet Explorer 8 limits the number of files that you can download at a time to six.

The Microsoft Dynamics CRM application synchronously requests data to and from the CRM…

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Enable Web resource and Iframe support for Tablet in CRM 2015

Chitrarasan's Blog

MS CRM 2015 looks like going to support  web resources and Iframe in  tablet. Here is the settings where you can configure this.

Go to Settings->Administration->System Settings-> Customization Tab check the “Enable Web resources and Iframes for tablet”

It does says its preview feature only so if you come across any issue, Microsoft may not support.


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Missing column field names in Advanced Find’s Add Columns: IE 11 security update issue

***Microsoft released a patch that resolves this issue***


You install MS14-080: Cumulative security update for Internet Explorer: December 9, 2014 on a computer that’s running Internet Explorer 11 or the Internet Explorer 11 Web Browser control. However, after you do this, you may experience unexpected behavior when you interact with sites that use one or more web application modal dialog boxes. Any data or information that’s provided in the modal dialog box may not be returned to the application window or to the dialog box that created the data or information. Therefore, the application that created the dialog box may exhibit errors or lack specific functionality that was dependent on that dialog box data.


This week Microsoft released a cumulative security update for Internet Explorer 11 (KB3008923) which had the unfortunate side effect of rendering certain values in dialog boxes in Microsoft Dynamics CRM 2011 blank. Among those items affected were column field names in Advanced Find’s Add Columns, and the ability to select items to be added to some queries.

ie essue 1

Same behavior is even for Handler Properties in CRM 2013 while adding a event for a JavaScript. The Library dialog appears to be blank.

Ie issue 5

The Microsoft Knowledge Base article for the update doesn’t show notes about this issue, when checked, but removing the update consistently cleared the issue.

To remove the update, Open Control Panel > Programs and Features > Installed Updates and select the update: Security Update for Microsoft Windows (KB3008923).

ie issue 2

NOTE: This update was issued as an important security update, so you may want to check it’s posting ( for more information about what it covered before deciding whether to remove it or just switch to Firefox or Chrome until the issue is resolved.

Found more than one RibbonDiff entity

Rajeev Pentyala - Microsoft power platform blog

Other day when I was trying to edit my ‘Account’ entity ribbon using ‘Ribbon Work Bench’ tool, I was getting ‘Found more than one RibbonDiff entity’error at the time of publishing customization’s.

Refer the KB Article


  • One of the reason could be, In <RibbonDiffXml>  there might be more than one  element with same ‘Id’.
  • In my case, I had two <HideCustomAction> node with same ‘HideActionId’


To fix the issue I followed below steps

  • Create a solution with the affected entity and export
  • Extract the folder, open the “customizations.xml”
  • Go to <RibbonDiffXml> and check if any of the XML elements with same Id’s
  • Delete or Rename the duplicate XML elements
  • Save, Re-import and Publish the solution

Note –

If by following the above steps in ‘Fix’ does not solve the problem, try these steps

  • Take a backup of “customizations.xml” file
  • Now open the original ‘customizations.xml’ and clear…

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NoSQL database – MongoDB

MongoDB is a cross-platform document-oriented database. Classified as a NoSQL database, MongoDB eschews the traditional table-based relational database structure in favor of JSON-like documents with dynamic schemas (MongoDB calls the format BSON), making the integration of data in certain types of applications easier and faster. Released under a combination of the GNU Affero General Public License and the Apache License, MongoDB is free and open-source software.

First developed by the software company 10gen (now MongoDB Inc.) in October 2007 as a component of a planned platform as a service product, the company shifted to an open source development model in 2009, with 10gen offering commercial support and other services. Since then, MongoDB has been adopted as backend software by a number of major websites and services, including Brave Collective, Craigslist, eBay, Foursquare, SourceForge, Viacom, and the New York Times, among others. MongoDB is the most popular NoSQL database system.

Internet Explorer Compatibility with Microsoft Dynamics CRM 2011

While working with Microsoft Dynamics CRM 2011, many times during acceptance testing end user reports errors which are specific to a user only. Browser used by him/her plays important role while dealing with such issues as many times these issues are not because something is wrong with CRM but are due to compatibility issues of browser.

Below is list of Internet Explorer versions and there compatibility provided by Microsoft.

Product Minimum CRM version CRM build number Status
Internet Explorer 6 NOT COMPATIBLE
Internet Explorer 7 RTM 5.0.9688.583 Compatible
Internet Explorer 8 RTM 5.0.9688.583 Compatible
Internet Explorer 8 RTM 5.0.9688.583 Compatible
Internet Explorer 9 RTM 5.0.9688.583 Compatible
Internet Explorer 10 Update Rollup 10 5.0.9688.2730 Compatible*
Internet Explorer 11 Update Rollup 17 5.0.9690.4150 Compatible

* For non-production environments only.

More details regarding other products are available at Microsoft Support kb article 3005163